FAQs

HOW DO YOU PRONOUNCE "VELOMINO"

How do you pronounce "Velomino"?

We are so glad you asked! Think of the combination of "Vel" (like the "Vel" in "Velveeta" (the cheese)*) and "mino".  "VEL-O-MEEN-O". It just rolls off of the tongue.

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*Footnote - Apparently Velveeta's nickname is "Liquid Gold".  https://www.instagram.com/p/bg45oSrBm9/?utm_source=ig_embed. Who knew!?!

CARE

I want to keep my Velomino velour tracksuit soft and looking good. What’s the best way to take care of it? 

Properly caring for your Velomino tracksuit will ensure you stay looking your best for a long time to come. The best way to take care of your Velomino is to hand or machine wash inside-out in cold water with like colors; Machine dry on low/no temperature settings. If you hang dry make sure to put it on clothes hanger that will give it shape - otherwise there will be a line (but you can get rid of that line by putting it in the dryer on low setting). Don't dry clean or iron or use fabric softener. We like to use a link brush (one of the disposable ones you can buy from the store with multiple layers of tape) from time to time as well.

RETURN POLICY

I just bought a suit but it turns out that it’s not the right size and I would like a different color. Do you accept returns? 

While we at Velomino don’t take ourselves too seriously, what we do take seriously is making sure that not only our tracksuits but the entire experience wildly exceeds our customer’s expectations. If your Velomino product is not exactly what you wanted or your experience doesn’t leave you wanting to come back to Velomino, please check out our Return Policy for the steps for returns or reach out to us at fansupport@velomino.com. Please note that we do not accept products that have been used or damaged (and products that have been customized (coming soon!) are not eligible for returns). That said - we also don't charge any type of re-stocking or other fee if your product is accepted for a return. If you have any questions, before, during or after you buy your Velomino product, please don’t hesitate to Contact Us.

DESIGN AND SUIT PERSONALITY

I love your brand! I am just looking at getting either The Gunslinger or The Stunner and I just wanted to confirm that they have the same design (other than the color). Can you confirm? Thanks! 

We love that you love our track suits. So do we! While the designs are the same, each color Velomino has its own personality that we capture in the product description. A person who wears The Executive usually has a much different personality than someone who sports The Legend. Neither one is better than the other though - we love them all! In fact, we wear The Captain when we are getting down to business and The Midas when it is time to go out on the town. You can't go wrong.

SIZE

What size Velomino tracksuit should I get? 

Like choosing the right life partner or whether to go to the party or stay home and chill,* choosing the right Velomino tracksuit is an important choice. Check out our Size Guide to help you choose the best one for you. Never fear – if it turns out it is not the right size, check out our Return Policy to help get you back on track.

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*Footnote – Go to the party.

FULFILLMENT

I love your clothes and want to order The Gunslinger, and Sunrise Logo Tee  but It looks like they came from different places. Do you have more than one factory? 

As of now, we fulfill all of our Velomino tracksuits from VHQ in Los Angeles and use a third party to handle all of the processing and fulfillment of our t-shirts and other products. Never fear - if you ever have an issue with any of our products or customer service, please reach out to us at fansupport@velomino.com and we will do what ever we can to solve it.

IDEAS FOR NEW TRACKSUITS OR PRODUCTS

I love your products and love your approach to life even more. What other colors and products do you have in your pipeline? Can we send in suggestions? 

We are always thinking about new products so our customers can look their best. We are also focused on improving our existing products and making the customer experience even better. And we love to hear suggestions from our customers! Please send and all ideas, suggestions, compliments (or critiques!) to fansupport@velomino.com. Please also check out our Feedback/Suggestions Policy (we know, we know…it’s a link to a legal policy but our lawyers say we need to include it). Thanks!

CUSTOMIZATION

Can I get my Velomino tracksuit customized? 

We are always looking at new features to improve our customer experience and customization is one of them. While we are getting that implemented, please feel free to reach out to us at fansupport@velomino.com to talk about how we can make your Velomino tracksuit even more awesome than it already is. Please also check out our Return Policy regarding customized products.

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Have a question you want to ask or an idea you want to run by us? Feel free to Contact Us.

Or are you ready to start your journey to Awesome Town? If so - Let's Do This.