While we strive to make and deliver the highest quality products and experiences, there undoubtedly will be times when something that does meet our standards slips through the cracks. If for any reason you are not completely satisfied with your order, we will do our best to make things right. In most cases, we will exchange an item, issue a gift card or refund the purchase price to the original form of tender. Contact Us or send us an email at firstname.lastname@example.org to receive a return authorization number within 30 days of receipt of your shipment [NOTE - For the holiday season 2021, for products purchased between November 1 2021 and December 15, 2021, we will accept returns through January 15, 2021 or 30 days from date of purchase, which ever is later] . Please note that customized items are not returnable or refundable (so reach out if you have questions re size). Once you receive the return authorization number, ship the return back to us. We do not pay for return shipping.
We hold the right of refusal over all returns (e.g. if something has been worn, smells like smoke or alcohol, is stained, torn, sent back to us in a ball that permanently damages or creases the velour, burned, etc.) and no refund or exchange will be granted.
It is enough of a disappointment to you (and to us!) that your Velomino was not what you wanted, so we don't charge restocking fees on accepted returns.*
Ship returns to:
Velomino/OM Worldwide LLC
2525 Ocean Park Blvd, Suite 116
Santa Monica, California 90405
*Footnote - generally speaking, we find restocking fees frustrating so we don't charge them at Velomino HQ. Honestly - it does not take that much effort to check, refold and repackage an item that is otherwise in good condition. Restocking fees are typically just a way for sellers to retain some profit from the original sale. We could understand the need for a restocking fee if the item being returned was a piece of complicated heavy machinery that needed to be inspected like a backhoe, but c'mon, we're talking velour tracksuits here.
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Have a question you want to ask or an idea you want to run by us? Feel free to Contact Us.
Or are you ready to start your journey to Awesome Town? If so - Let's Do This.